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  1. FYI
  2. Troubleshooting
  3. Apps and Integrations
  4. Digital Signing Apps

Digital Signing Apps

  • Error posting envelope to FuseSign: "Document" requires signature placeholders to be set for all signers prior to sending.
  • Annature shows "Document base did not decode to mime type application/PDF" when sending a document for signing
  • Error posting envelope to FuseSign: There was a problem adding customer
  • "Error posting envelope to Annature: Documents exceed the maximum allowed file size of 30 mb"
  • "Error posting envelope to DocuSign. One or both of Username and Password are invalid. Invalid access token"
  • "Error posting envelope to FuseSign: {"Message":"One or more errors occurred"}
  • "Error connecting to AdobeSign with response "Your product edition does not support account scopes" when integrating Adobe Sign with FYI
  • "Error connecting to AdobeSign with response "Only account admins can approve account scopes" when integrating Adobe Sign with FYI
  • "Error authenticating with Annature: Authentication token deactivated" when reconnecting our Annature app in FYI
  • "Cannot have multiple recipients with the same email address" when sending a document pack via FuseSign
  • "Bundle cannot have recipients who share the same email" when sending FuseSign document bundle
  • "Error posting envelope to Annature: Recipient mobile number does not adhere to E.164 format"
  • "A previous integration action was not complete.You cannot start a new integration action" when connecting the integration with myprosperity

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