"Customer "clientname" must have a mobile number listed for SMS to sign verification" when posting an envelope to FuseSign
Issue When posting an envelope to FuseSign the following error displays: "Customer "clientname" must have a mobile number listed for SMS to sign verification"
Cause Your FuseSign default signing settings are set to SMS to Sign.
Solution Update the FuseSign settings as follows:
In FuseSign, click Settings
Go to Accounts - Business Defaults
Under Recipient verification modes, update the default to be "Email to Sign"
Once this has been updated, try to send the pack again from FYI.