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Issue
There are two recipients in FuseSign with the same email address but different contact phone numbers. When sending a document bundle to these recipients, one of the following errors is displayed:
- Bundle cannot have recipients who share the same email
- Cannot have multiple recipients with the same email address
Cause
FuseSign does not allow multiple recipients in the same document bundle to use the same email address.
Solution
To send the document bundle, use one of the following options:
- Remove the email address from one of the contacts.
- Use a different email address for the second contact.
- Manually add the additional signer to the documents in FuseSign.