- Why are old emails appearing in my In Tray?
- How does FYI manage encrypted emails?
- How do I file emails from the online version of Outlook?
- Why does the FYI Drawer icon not appear in Outlook or is greyed out?
- When accessing the FYI Drawer in Outlook, why is the Pin icon not available or not working?
- In Outlook Online, why is the FYI Add-in not refreshing properly or the filing details not correctly pre-filled?
- How do I logout of the FYI Drawer from Outlook? I have accidentally logged in with the wrong account.
- Why is the 'Filed in FYI' blue icon not showing in Outlook?
- Why does the blue 'Filed in FYI" icon not show up in Outlook even though the email has been filed in FYI?
- How do I remove the blue "Filed in FYI" category from emails in my Outlook Inbox and Sent folders?
- How can I move filed emails out of the Inbox or Sent Items folder in Outlook and still maintain the 'Filed in FYI' category?
- Why are Emails I edit in Outlook not updating in FYI?
- Why is the FYI Drawer displaying incorrect client and filing defaults?
- Why is my FYI - Drafts folder in Outlook missing or I cannot find it?
- Why is Outlook displaying incorrect content in emails?
- Why is an email I filed in FYI not appearing in my Inbox?
- A user's name does not display as an option in the Outlook Add-in
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Getting Started
Start a free trial, navigate FYI, and learn the essentials.
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/hc/en-us/categories/360002374291
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Learning Resources
Access our library of video tutorials, guides and learning paths.
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/hc/en-us/categories/360003063191
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Onboarding
Configure FYI, migrate documents and onboard your team.
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/hc/en-us/categories/360000958432
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Platform Admin
Configure users, practice settings, manage your FYI plan and more.
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https://fyi.app/automation-library/
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Automation Library
Ready-to-go automations for a range of processes used in practices.
Automation Library, New Collaborate, Tasks, Templates, FYI Desktop