Why is my FYI - Drafts folder in Outlook missing or I cannot find it?

Issue

My FYI - Drafts folder in Outlook is missing, or I cannot find it.

You may be seeing an error "Unable to move message to destination folder" when trying to save an email as Draft in Outlook.

Cause

You may have moved or renamed the FYI - Folder. It is important that you do not change the FYI - Drafts folder in your Outlook. It needs to be in your Outlook and as a top-level folder.

Solution

If you cannot find your FYI - Drafts folder:

  • The folder may have been accidentally deleted. In these cases, FYI will recreate it.
  • If the folder was renamed, FYI will recreate the folder but make sure you are not looking for a draft in the renamed folder.

If you have an issue with Draft in Outlook emails, check the Status tab in your My Settings. This should show Outlook FYI Drafts as ticked and "Found". Refer to Individual Settings and Status.

If this does show as "Found", check if you have moved the FYI - Drafts folder, for example, to make it a subfolder within another folder in your Outlook.

Refer to FYI - Drafts folder in your Outlook in Sending Immediately or Saving a Draft.

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