Getting Started
Start a free trial, navigate FYI, learn the essentials.
- White or blank page when trying to load FYI in a browser - Chrome etc.
- General Troubleshooting - checking your Status page
- Incorrect date/time or region settings is causing incorrect date format, errors when logging in, opening documents or cannot view clients/documents
- FYI Add-in for Office or Outlook not loading, failing to login or running slow - desktop computer
- I'm working from home and have a problem logging in, accessing documents or working with documents
- FYI Add-in is not working or only shows a blank window in Outlook or Office online
- Alternate Xero login for FYI
- I do not see a feature, or there is a button missing on the FYI screen
- "No active user for ..." when logging into FYI
- "This add-in could not be started. Close this dialog to ignore the problem or click “Restart” to try again."
- How to find emails, documents, attachments, clients or tasks that are missing or not showing
- ''An error occurred connecting your account'' when logging into FYI
- Additions and changes made to FYI settings, practice settings, views, templates are missing or not showing
- "This username may be incorrect. Make sure you typed it correctly. Or contact your admin" when signing in to Microsoft
- Checking the latest version of the FYI web app