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  1. FYI
  2. Troubleshooting
  3. New Collaborate
  4. New Collaborate Client Access

New Collaborate Client Access

  • Error "You need permission to access this item" when a Guest User clicks a New Collaborate Share Folder link
  • Error FYI-2222 "There was an error adding (email address) to Collaborate."
  • Client receives an error "Sorry, but we're having trouble signing you in" when accessing New Collaborate
  • Error "Selected user account does not exist in tenant" when trying to login to New Collaborate
  • Error FYI-2207 "FYI was unable to add the guest user to the Collaborate SharePoint Site" in Practice Activity
  • Error "Access Denied. (user) does not have permissions to access this resource" when trying to log into New Collaborate
  • Error "We couldn't find an account with that username" when logging into New Collaborate
  • Client documents are not synchronising from the New Collaborate Upload Folder into FYI
  • Guest Users trying to log into New Collaborate encounter an error
  • Error "Your sign-in was successful but you don't have permission to access this resource" when accessing a document on New Collaborate
  • Why are my clients losing access to their folder on the New Collaborate Sharepoint site after a period of time?
  • Users without client folder access are unable to view a list of Documents shared with them
  • Error "That didn't work" when trying to log in to the Collaborate Site

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