Error "Get back into your account" when trying to log into New Collaborate

Issue

When a guest user is logging into the New Collaborate site the following error is displayed:

• "Get back into your account. We're sorry you can't reset your own password because password reset isn't properly setup for your organisation"

Cause

The guest user is trying to reset their password when logging into New Collaborate, but are unable to because the Microsoft 365 tenants are preventing them from being able to be reset.

Solution

The guest user will need to:

• Speak to their IT administrator to reset their password, if part of a Microsoft 365 organisation; OR
• When using a Microsoft account such as Outlook or Hotmail refer to Change your password in Outlook.com - Microsoft Support