How do I change the email address for an FYI user synchronised via Practice Sync?

FYI user details are maintained via your integrated practice management software, and not in FYI. 

For practices integrated via Practice Sync, changing the email address must be performed within your Practice Management software.

Refer also to New and Changed Users from your Practice Management Software in Managing Users.

Step 1 - User Account to change their email address

The user should first log out of FYI, and then update their email address in the practice management software, for example, APS.

Step 2 - Wait for the changes to be synchronised

The synchronisation between FYI and your practice management software occurs every 15mins. 

Allow time for the synchronisation to occur, and for the changes to be applied. For further information on viewing User accounts, refer to Managing Users.

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