Plan: Available: All plans
Users: Available: All users
Practice Management Source: Available: All sources
Issue
When previewing Word and Excel documents in the FYI Drawer using Chrome, the following error displays.
- "Login.microsoftonline.com refused to connect"
Read, Export, and Edit in FYI continue to work.
Cause
Chrome is blocking third-party cookies required for the FYI Drawer preview.
Solution
In Chrome, add https://go.fyi.app/ to Sites that can always use cookies. This allows FYI to use the required cookies while third-party cookies remain blocked.
- Open Chrome.
- Click the three dots in the top right-hand corner.
- Click Settings.
- Click Privacy and security.
- Click Third-party cookies.
- Go to Sites that can always use cookies.
- Click Add.
- Enter https://go.fyi.app/.
- If the option displays, select Including third-party cookies on this site.
- Click Add.
- Refresh FYI, then preview the Word or Excel document again from the FYI Drawer.
For more information about managing cookies in Chrome, refer to the Google help article Delete, allow and manage cookies in Chrome.
If the issue continues, ask your IT team to confirm whether browser, device, or organisation-wide Chrome policies are preventing third-party cookies for FYI.