"Login.microsoftonline.com refused to connect" when previewing Word and Excel documents in the FYI Drawer using Chrome

Issue

When previewing Word and Excel documents in the FYI Drawer using Chrome, the following error displays.

• "Login.microsoftonline.com refused to connect"

Read, Export, and Edit in FYI continue to work.

Cause

The Preview pane in the FYI Drawer uses Microsoft to display Word and Excel documents. 

If Chrome blocks Microsoft authentication or third-party cookies, the document preview may not load correctly, and the message “login.microsoftonline.com refused to connect” will be displayed.

This is controlled by the user’s browser settings, device settings, or organisation-wide Chrome policies.

Solution

In Chrome, add https://go.fyi.app/ to Sites that can always use cookies. This allows FYI to use the required cookies while third-party cookies remain blocked.

1. Open Chrome.
2. Click the three dots in the top right-hand corner of Chrome.
3. Click Settings.
4. Click Privacy and security.
5. Click Third-party cookies.
6. Go to Sites allowed to use third-party cookies.
7. Click Add.
8. Enter https://go.fyi.app.
9. Click Add.
10. Refresh FYI, then preview the Word or Excel document again from the FYI Drawer.

If the preview still does not display, check whether SharePoint or Microsoft sign-in cookies are also being blocked.

For more information about managing cookies in Chrome, refer to the Google help article Delete, allow and manage cookies in Chrome.

If the issue continues, ask your IT team to confirm whether browser, device, or organisation-wide Chrome policies are preventing third-party cookies for FYI.