Issue
When synchronising users, clients or contacts from MYOB AE/AO, APS, IRIS, or CCH Central using the Practice Sync Desktop App, one of the following errors is displayed in Practice Activity:
- Invalid email for (user name)
- Invalid email for Client: (client name). Email (email address) has not been synced to FYI.
- Invalid email for Contact: (contact name). Email (email address) has not been synced to FYI.
Cause
The email address cannot be synchronised, which could be caused by:
- Invalid characters or symbols.
- The email address is incomplete.
- The email address does not follow the standard format for an email address.
Note: Click the Contact Name or Client Name shown in the error message to identify the affected client and contact details.
Solution
The email address will need to be updated in your integrated practice management platform. You will then need to wait until the next Sync Frequency interval has passed and confirm if the issue has been resolved (typically set to 15 minutes).
Please refer to your software provider for information on updating the user settings in your chosen practice management platform.