Issue
When synchronising with MYOB AE/AO, APS, IRIS, or CCH Central using the Practice Sync Desktop App, the synchronisation has not been completed, and Practice Activity displays the following error:
- The FYI Sync Updater Service is not running. Please restart the service.
Cause
The FYI Practice Sync app on the desktop may not be running, or there may be an issue with the Login or Service Status.
Solution
Step 1 - If Practice Sync is not running
If the Practice Sync App is not currently running on the server, you will need to start the app.
- Click the Windows start menu.
- Navigate to Start > All Apps > FYI Practice Sync.
- Once the app starts, open the app and confirm there are no errors displayed.
Step 2 - Confirm the Practice Sync Login and Service Status
Open the Practice Sync app and check both the Service Status and Login Status.
If there are any problems, an alert symbol will be displayed. Click Restart to restart the services, or Login to log back into FYI.
If there are no errors, a green tick will be displayed for both the Service Status and Login Status.
Step 3 - Restart the Practice Sync App
If none of the above solutions resolve the issue, retry exiting and restarting the app.
- To restart the app, right-click on the FYI Practice Sync icon in the toolbar
Note: if the icon doesn't appear, it may confirm the app was not running and needs to be started.
- Click Exit
- Start the app again by using the shortcut on the Desktop or by navigating to Start > All Apps > FYI Practice Sync
If you have made any changes or restarted the Practice Sync app, wait until the next Sync Frequency interval has passed and confirm if the issue has been resolved.
If the issue remains, please contact our support team