Plan: Available: All plans
Users: Available: All users
Practice Management Source: Available: All sources
Issue
When a user clicks the FYI - My Imports button on the In Tray to import documents into FYI, one of the following messages is displayed:
- My imports cannot finish syncing. Request failed with status code 500".
- My imports cannot finish syncing. Network Error.
Checking the My Settings - Status tab, all the settings display as green, and no errors are reported.
Cause
FYI is attempting to import from a shared folder of the practice, and not the individual user's OneDrive folder.
This can typically occur when the user was added to a shared mailbox before their first import of documents to FYI from their individual folder.
Solution
To resolve the issue:
- Remove the shared folder from the user's OneDrive. If you're unsure how to complete this step, please refer to your IT Administrator.
- Log into FYI as the user. From Home - In Tray, click FYI - My Imports to trigger a sync.
- After a successful import, re-share the shared mailbox again.