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Issue
When opening an Excel document for editing, the following message may display at the top of the spreadsheet:
- "UPLOAD BLOCKED: We ran into a problem with this file and can’t save any new changes. Please save a copy to avoid losing your work."
- "UPLOAD BLOCKED: We couldn't verify you have the necessary permissions to upload the file."
- "The permissions on this file were updated, and you no longer have rights to view this file. If you previously made changes to this file, they may not be saved."
This issue may occur when opening or editing Excel documents stored in FYI.
Excel may also list the affected file under Files Needing Attention.
Cause
This issue is typically caused by Microsoft Excel being unable to synchronise the document through OneDrive.
For example, this can occur when:
- Two different Microsoft accounts are being used on the computer.
- A previous document has a pending upload in Excel.
- OneDrive has a temporary synchronisation issue or upload backlog.
Because this message relates to Microsoft's document synchronisation process, it may appear intermittently and not occur every time a document is opened.
Solution
Before closing Excel, save a copy of the document if you have unsaved changes that you need to keep. This helps prevent work from being lost while you resolve the Microsoft synchronisation issue.
To resolve the issue, expand the sections below and follow the recommended steps. After completing the relevant troubleshooting steps, try opening or editing the document again from FYI.
Check for multiple Microsoft accounts
This error can occur when two different Microsoft accounts are being used on the same computer.
Check that the user is signed in to the correct Microsoft account in Excel and OneDrive.
For more information, refer to the Microsoft article "UPLOAD BLOCKED" error when you save OneDrive-synced files in Microsoft 365 apps.
Check files needing attention in Excel
Check whether Excel has any files that require attention and resolve any pending uploads. Refer to the Microsoft article Files Needing Attention FAQ.
- Open Microsoft Excel.
- Click File.
- Select Open.
- Check whether any files are listed under Files Needing Attention.
- If files are listed, open the affected file and either save the changes or discard the upload.
- After resolving any pending uploads, try editing the document again from FYI.
Check the OneDrive configuration for FYI
Ensure the computer is configured correctly to work offline with FYI, including OneDrive. Refer to Configuring OneDrive for use with FYI.
If the issue persists after checking for multiple Microsoft accounts, checking Files Needing Attention, and confirming the OneDrive configuration, it may be necessary to contact Microsoft Support to review the user's OneDrive synchronisation status.
If the issue occurs frequently, switching the user to the FYI Desktop App can help avoid this error. The FYI Desktop App opens documents locally and synchronises them back to FYI after editing, bypassing the OneDrive synchronisation process that typically triggers this error.