Error "Oh no, we had a problem creating your document." when sharing documents using New Collaborate

Issue

When sharing documents using New Collaborate, including Share No Email, the following error is displayed:

  • Oh no, we had a problem creating your document.

Note: For errors related to when creating an email (unrelated to New Collaborate) refer to Cannot carry out your request" or "Oh no, we had a problem creating your document" when creating an email

Cause

This error is typically caused when the SharePoint site was created manually, rather than using the FYI SharePoint wizard, and there are configuration issues with the SharePoint permissions or the site itself.

Solution

Step 1 - Run the New Collaborate Status Check

The New Collaborate Status Check will review the site permissions and configuration. If any issues are detected, the user will be prompted to click "Fix".

Refer to Checking your New Collaborate Status.

Step 2 - Check the SharePoint Site Guest User Configuration

You should review your Guest User configuration to ensure documents can be shared with users correctly. For example, any restrictions or policies that may be in place.

Refer to Setting up Microsoft 365 for New Collaborate.

Step 3 - Confirm the OneDrive Admin is the Owner of the SharePoint site

  1. Open the Microsoft 365 Admin Center by visiting https://admin.microsoft.com/.

  2. Log in using a Microsoft Global Admin account.

  3. From the menu on the left-hand side, locate the Admin Centers section and select SharePoint (you may need to first click Show All). 

  4. From the menu on the left-hand side, click Sites > Active Sites.

  5. Select the site in the list.

  6. Click the Membership tab.

  7. Click the Site Owners tab on the left.
    3218_New_Collaborate_Admin_Centre_Site_Owner.gif

  8. If the OneDrive Admin isn't an owner, click + Add site owners.

  9. Enter the name or email address of the user, and select the user from the drop-down list.

  10. Click Add.
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