"Officeapps.live.com's server IP address could not be found" when previewing a document


When trying to preview a document, for example, an Excel file, an error similar to the following is displayed:

  • ukc-excel.officeapps.live.com's server IP address could not be found.


This issue indicates there is an issue caused by the cookies on the user's machine.


You will need to logout of FYI and close your browser completely. Then log in to FYI again.

If the error persists, please contact our Support Team.

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