"Officeapps.live.com's server IP address could not be found" when previewing a document

Plan: Available: All plans 

Users: Available: All users

Practice Management Source: Available: All sources

Issue

When trying to preview a document, for example, an Excel file, an error similar to the following is displayed:

  • ukc-excel.officeapps.live.com's server IP address could not be found.

Cause

This issue indicates there is an issue caused by the cookies on the user's machine.

Solution

You will need to logout of FYI and close your browser completely. Then log in to FYI again.

If the error persists, please contact our Support Team.

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