Plan: Available: All plans
Users: Available: All users
Practice Management Source: Available: All sources
Issue
When opening a document for editing, the Microsoft Edge browser displays a pop-up warning about the file, either:
- "Open this file"
- "Report file as unsafe?"
Clicking the "Open" button, Edge will open a new tab and display the same pop-up in a loop.
Cause
This is caused by Microsoft Defender Smartscreen, designed to protect against phishing or malware websites and applications, and the downloading of potentially malicious files.
Solution
Contact your IT team to review the Microsoft Defender Smartscreen settings, and update as required to resolve the issue.
For more information on Microsoft Defender Smartscreen, refer to https://learn.microsoft.com/en-us/windows/security/threat-protection/microsoft-defender-smartscreen/microsoft-defender-smartscreen-overview