Plan: Not Available: Intermediate Available: Pro or Elite
Users: Available: All users
Practice Management Source: Not Available: APS, Iris, MYOB AE & AO, CCH, MYOB Practice Management (formerly GreatSoft) Available: FYI or Xero Practice Manager
Issue
When submitting a Time entry in FYI, the following message is displayed in Practice Activity:
- "The time sheet for this period is already submitted."
Cause
A user has entered time against a Job; however, the user’s timesheet has already been locked in Xero Practice Manager for the date of the Time entry.
FYI cannot submit the Time entry to Xero Practice Manager while the matching timesheet is locked.
Solution
Unlock the timesheet for the relevant user in Xero Practice Manager, then resubmit the Time entry from FYI.
- Follow the instructions to unlock the timesheet in the Xero Practice Manager article Submit, lock or unlock a timesheet.
- In FYI, log in as a user with access to Practice Activity.
- From Practice Activity, click on the event to display the drawer.
- Resubmit the Time entry to Xero Practice Manager.
Note: The timesheet period must be unlocked in Xero Practice Manager before the Time entry can be successfully resubmitted from FYI.