Plan: Not Available: Intermediate, Pro Available: Elite
Users: Not Available: All users Available: FYI Admins or User Group permissions
Practice Management Source: Not Available: Xero Practice Manager, APS, Iris, MYOB AE & AO, CCH, MYOB Practice Management (formerly GreatSoft) Available: FYI
Issue
When exporting invoices to Xero, the following error displays in Practice Activity:
- There was an error exporting invoices to Xero.
Clicking on the entry also displays additional information in the drawer:
- An unexpected error occurred when submitting invoices to Xero. Click Resubmit to retry.
Cause
This error is displayed when the Xero API returns a general response indicating that it can't process the invoice export request.
This can be associated with issues such as:
- an interruption to Xero services
- expired Xero API credentials
- an issue with the data in the request
Solution
Try the following troubleshooting steps:
- Check Xero's service status for any known issues.
- If there are no reported issues, open the Invoices list and filter the list to invoices with a Sync Exception status.
- Resubmit the affected invoices individually, in smaller batches, or all at once.
When the resubmission is successful, the Practice Activity entry updates to a status of Success.