Plan: Available: All plans
Users: Not Available: All users Available: FYI Admins or User Group Permissions
Practice Management Source: Not Available: APS, Iris, MYOB AE & AO, CCH, MYOB Practice Management (formerly GreatSoft) Available: FYI or Xero Practice Manager
Issue
When FYI attempts to sync invoices to Xero, the request fails, and the following error is displayed:
- "Invoice sync failed due to Xero rate limits. We will automatically retry the sync once more rates become available."
Cause
This issue is caused when the Xero API rate limits have been exceeded.
Solution
No manual action is required. FYI will automatically retry syncing the invoices during the next sync with Xero.
If the rate limit is reached again during the retry, the invoice will remain pending, and FYI will retry during the next synchronisation.