Plan: Available: All plans
Users: Not Available: All users Available: FYI Admins or User Group permissions
Practice Management Source: Available: All sources
Issue
When attempting to connect the Practice Sync app to the database, one of the following errors displays:
- "Error occurred connecting to database... A network-related or instance-specific error occurred while establishing a connection to SQL Server."
- "Database connection failed, verify the name and instance name is correct and try again. A network-related or instance-specific error occurred while establishing a connection to SQL Server."
Cause
FYI Support cannot provide guidance on database administration. Your IT provider will need to review the database configuration.
The connection can fail if the SQL Server service is not running.
Solution
- Ask your IT provider to ensure the SQL Server service is running.
- Try connecting the Practice Sync app to the database again.
The connection can fail if the Server Name, instance name, or Database Name entered in the Practice Sync app does not match the database.
Solution
- Ensure the information entered in the Practice Sync app is correct.
-
Server Name:
SERVERNAME\INSTANCENAME -
Database Name:
DATABASENAME
-
Server Name:
- Confirm the names are case-sensitive and match the database.
- Try connecting to the database again.
- If the issue continues, contact your IT provider. They may need to raise the issue with your practice management support team for assistance retrieving the required information.
For additional information about this SQL Server connection error, refer to A network-related or instance-specific error occurred while establishing a connection to SQL Server from Microsoft.