Jobs are not displayed or a Job State has been set to Archived

Issue

Jobs are not available to select in Views or timesheets, or a Job State has been assigned the Archived Type in FYI.

Cause

An update released on 13 August 2026 changed how Job States synchronised between FYI and Xero Practice Manager (XPM). This resulted in Job States that had not been added to XPM being set to Archived in FYI.

When a Job State is assigned the Archived Type:

• Jobs using that Job State are not shown in selections and are hidden in the Jobs workspace by default. 
• The archived Job State is not available in filters or the Job State field drop-down list. 

As a result, affected jobs may not be available to use in FYI.

Solution

On 27 August 2026, FYI reverted the Job State synchronisation change, restoring the previous functionality:

• Job States are matched between FYI and XPM using the Job State name. 
• New Job States created in XPM will only be created in FYI once they are assigned to an active job and the next Job Sync is completed.
• Job States that are no longer required must be manually archived in FYI.

To make affected jobs available again, an FYI Admin must update any affected Job States from Archived to Standard Type. The Standard Type is used for Job States that are considered open in FYI.

1. Log in to FYI as an FYI Admin.
2. Click Settings in the top right-hand corner.
3. Select Practice settings from the drop-down, then select Jobs.
4. Go to the States tab.
   
5. Click Unhide the archived states to display archived Job States.
   
6. Select the affected Job State to display the Job State drawer.
7. In the drawer, change the Type from Archived to Standard.
   
8. Repeat these steps for any other Job States affected by the synchronisation change.
9. Refresh the Jobs List to display the updated jobs.
   

For more information about Job State Types and archived Job States, refer to Managing Job States.