Error FYI-2318 "The invoice could not be exported to Xero due to a ledger disconnection" in Practice Activity

Plan: Not Available: Intermediate, Pro Available: Elite

Users: Not Available: All users Available: FYI Admins or User Group permissions

Practice Management Source: Not Available: Xero Practice Manager, APS, Iris, MYOB AE & AO, CCH, MYOB Practice Management (formerly GreatSoft) Available: FYI

Issue

When invoices are synchronising from Xero Ledger, the following error is displayed in Practice Activity:

  • FYI-2318 The invoice could not be exported to Xero due to a ledger disconnection. Reconnect the ledger with the job template, then resubmit the invoice.

Cause

The integration with Xero Ledger has been disconnected or has expired.

Solution

You will need to reconnect to Xero using an active user account. Refer to Connecting Xero Ledger.

Was this article helpful?
0 out of 0 found this helpful

Stay Up-To-Date

  • Events

    We host a range of product demos, training webinars, workshops and more.

  • Service Status

    Check for updates on the FYI Platform

  • What's New

    Round-up of new features, fixes, and other important announcements.