How do I use a Font that is not Available in FYI?

FYI includes a set list of fonts for Email Templates. If the font you want to use is not already available (for example, Courier New size 12), an external HTML editor can be used to apply the font to the Email Template.

Note: Fonts may display differently to users in their browser or device due to licensing and the fonts installed on the local computer. Where possible, a font that is not web safe will display as a similar alternative, but we recommend testing on different platforms and devices to ensure brand consistency.

Step 1 - Copy the Text from the Email Template

1. Edit the Email Template.
    
2. Add any text that you want to include in the Template in the FYI Editor. 
    
3. Select the text and any Merge Fields that you want to change the font on and cut the text from the Template. 

Step 2 - Convert the Font of the Text

1. In a new browser window or tab, go to Word to HTML at https://wordtohtml.net.
    
2. Paste the text in the Editor field.
    
3. Select all the text you pasted.
    
4. Click the More Text button in the toolbar. This is displayed as the A icon with three dots.
    
5. In the Font Family drop-down, select the required font (for example, "Courier New"). 
    
6. Select a Font Size if required and any other settings from the formatting toolbar.
    
7. Right-click in the HTML Editor panel and select Select All.
   The following example is the HTML when setting Calibri as the font family and 12 for the size.
   
   
8. Right-click again in the HTML Editor panel, and select Copy.

Step 3 - Update the Email Template in FYI

1. Return to the Email Template in FYI.
    
2. In the FYI Editor, display the Code View by clicking the icon with the three dots in the right-hand corner of the Editor, then select Code View.
   
3. Paste the copied HTML text from Word to HTML.
   If you have not cut all the text from the Email Template, first locate where the copied text should be pasted.
   
   Note: Click Full Screen to enlarge the FYI Editor.
   
4. Close the Email Template and run a test to confirm the font is working correctly.

Note: When sending an email from FYI using the Template, the font size will be applied correctly. When sending an email that is initially created in FYI and set as Draft in Outlook, the font family will be correct but there may be a difference in the size. It is recommended to run tests to check the best font size to use.