Plan: Not Available: Intermediate Available: Pro or Elite
Users: Available: All users
Practice Management Source: Available: All sources
Issue
When using Share No Email to upload documents to New Collaborate without emailing the client, the following error is displayed:
- This email appears to be a recovery email associated with a Microsoft account in the practice.
Cause
Documents cannot be shared using New Collaborate where the email address either matches a user account or a recovery email address associated with a practice user's Microsoft account.
Solution
You will need to either enter a different email address or refer to your IT Administrator to unlink the recovery email from the user's Microsoft 365 account.