Error "FYI Login Expired" displays when selecting the OneDrive Admin User

Plan: Available: All plans 

Users: Not Available: All users, User Group Permissions Available: FYI Admins

Practice Management Source: Available: All sources

Issue

When selecting or updating the OneDrive Admin User, the following validation error displays:

  • “FYI Login Expired - The selected Practice OneDrive Admin user has not logged into FYI for some time.”

Cause

The selected OneDrive Admin User has not logged into FYI recently, and their FYI login session has expired.

Solution

  1. Ask the selected OneDrive Admin User to log into FYI.
  2. Return to the OneDrive app settings in FYI.
  3. Click Validate to validate the user account again.
  4. Once validation is complete, click Update OneDrive Access to apply the changes.

Note: Changes will not be applied until they have been saved.

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