Error “404 Oops! You're lost.” displays when opening a file uploaded to a Form

Plan: Not Available: Intermediate, Pro Available: Elite

Users: Not Available: All users Available: FYI Admins or User Group permissions

Practice Management Source: Available: All sources

Issue

When opening a file uploaded to a Form, the following error displays:

  • 404 Oops! You're lost.

Cause

The file was opened directly from the Form preview rather than from the Documents List.

Files uploaded by a client through a Form are automatically filed to FYI. After the Form is submitted, the uploaded files are available in FYI rather than from the Form itself.

Solution

Once the form has been submitted:

  1. From FYI, open the Documents List.
     
  2. Navigate to the submitted Form. Click on the Staple icon to access the associated documents that have been uploaded using the form.
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