Plan: Not Available: Intermediate, Pro Available: Elite
Users: Not Available: All users, User Group Permissions Available: FYI Admins
Practice Management Source: Not Available: Xero Practice Manager, APS, Iris, MYOB AE & AO, CCH, MYOB Practice Management (formerly GreatSoft) Available: FYI
Issue
When an invoice fails to synchronise with Xero Ledger, the following alert message displays in Practice Activity:
- "Invoice (number) is out of sync with Xero"
Cause
The invoice failed to synchronise with Xero Ledger due to Xero rate limiting or a temporary server error.
Solution
In most cases, FYI automatically retries synchronising the affected invoice overnight.
If you need to retry the synchronisation immediately:
- In Practice Activity, select the entry containing the error to open the drawer.
- Select Resubmit.
FYI resubmits the invoice for synchronisation with Xero Ledger.