Error "Requested company could not be found" when running a BGL or NowInfinity process

Plan: Not Available: Intermediate Available: Pro or Elite

Users: Not Available: All users Available: FYI Admins or User Group permissions

Practice Management Source: Available: All sources

Issue

For practices integrated with BGL or NowInfinity, when checking the Process History for the associated integration, the following error displays:

"Requested company could not be found".

Cause

The Process Automation received the document and attempted to sync it with the integrated app. However, the company linked to the process no longer exists in BGL or NowInfinity, so the document could not be imported.

Solution

To resolve the issue, the company should be recreated or restored in the integrated app.

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