When a client submits a Form, does their client information automatically update in FYI?

Plan: Not Available: Intermediate, Pro Available: Elite

Users: Available: All users

Practice Management Source: Not Available: APS, Iris, MYOB AE & AO, CCH, MYOB Practice Management (formerly GreatSoft) Available: FYI or Xero Practice Manager

When a client submits a Form, the responses are saved within the form itself, which is filed in FYI.  The form responses themselves do not automatically update Client FYI fields by default. 

To update specific client fields when a Form is submitted, users with Automations permission can create a Custom Process and use Merge Fields to control what form data should update what fields in your platform.

Was this article helpful?
1 out of 1 found this helpful

Stay Up-To-Date

  • Events

    We host a range of product demos, training webinars, workshops and more.

  • Service Status

    Check for updates on the FYI Platform

  • What's New

    Round-up of new features, fixes, and other important announcements.