Why was an Email created by an automation and set to “Send Immediately”, been set as "Draft" and not sent immediately?

Issue
An email was created by an automation and was set to “Send Immediately”. But it has been set as "Draft" and was not sent immediately. A notification may also be sent by the automation, similar to the following:

  • This email could not be sent immediately as the sender set by the automation step does not have valid credentials for outlook online.

Cause
The user who was identified as the Sender has not yet logged into FYI at least one time so has not authenticated their Microsoft Account. Refer to General Troubleshooting - checking your Status page.

The email that was created could not sent from the nominated user's email as it is not valid, and therefore a draft email was created. 

Solution
The email will need to be sent manually from an authenticated user.

If the email needs to be sent from the nominated user, that user needs to log in to FYI using their Microsoft credentials and provide authentication.

We recommend that all your active FYI users log in to FYI at least once to ensure that we have captured their Microsoft authentication for emails.

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