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An email created by an automation and set to "Send Immediately" may sometimes appear as a draft instead of being sent automatically. This generally occurs when the user selected as the Sender has not yet logged into FYI and authenticated their Microsoft Account.
When this happens, FYI cannot send the email from the nominated user's address because the account credentials are not yet valid. The automation may also generate a notification, such as:
- "This email could not be sent immediately as the sender set by the automation step does not have valid credentials for Outlook online."
To resolve this issue:
- The email can be sent manually by an authenticated user, i.e. a user that has logged into FYI.
- If the email must be sent from the nominated user, that person should log in to FYI using their Microsoft credentials to complete authentication.
We recommend that all active FYI users log in at least once to ensure their Microsoft authentication is captured correctly for sending emails.
For more information, refer to General Troubleshooting – Checking your Status page.