When making changes to an Email Template or Signature using the HTML Code View, changes are not saved

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Issue

In an Email Template or Signature, when using the HTML Code View in the Editor to make any changes directly using the HTML, the changes are not being saved.

Cause

The Template or Signature is being closed while the HTML Code View is still displayed.

Solution

When adding or deleting anything in the HTML Code View, always close this to re-display the main Editor pane before closing the Template or Signature. This ensures that any changes made directly to the HTML are saved. Refer to Creating an Email Signature using HTML and Merge Fields.

 

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