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Issue
When opening an exported email, the following warning may appear in your browser:
- "This type of file can harm your computer. Do you want to keep [filename].eml anyway?"
This message can vary depending on your browser or system settings.
Cause
The .eml file format is an electronic mail format. Typically, email clients like Microsoft Outlook are used to open these files.
Opening .eml files can pose a security risk, especially if the source of the file is unknown.
This warning message is not generated by FYI, but instead by your browser (such as Microsoft Edge or Chrome) or antivirus software (such as Windows Defender or SmartScreen). It is a standard security feature.
Solution
If you encounter this message, please consult your IT provider to confirm it's safe to open the file, and to adjust any relevant browser or antivirus settings if appropriate.