The best way to contact Support is directly from within FYI by using the Support Request icon at the top of the FYI drawer and the top of lists. Refer to Sending a Support Request.
The Help Centre also has a handy form you can use to submit a request.
Using the Submit a Request Link in the FYI Help
You can also click the Submit a Request link at the top of the FYI Help Centre.
Enter the details of your Support Request, and your email, and click Submit.
Our Support Team will answer any of your queries via email.
Signing up for FYI Support
You can also sign up to our support page, which will give you access to a page of your requests so you can view your tickets.
This account is a dedicated account for contacting FYI support and is not related to your account to log into your practice's FYI database. You can create a separate password for this account, and it will not impact your practice's FYI login.
- Open support.fyi.app. The FYI Help page displays.
- Click the Sign in link at the top.
- From the Sign in to FYI page, click Sign up at the bottom.
- Enter your Full name and Email address.
- Click Sign Up.
- You will receive an email requesting to set a new password. Click the Create a password link in the email.
Note: If you don't receive the email please check your spam folder.
- The Choose your secret password page will be displayed.
- Enter a password that satisfies the requirements displayed at the bottom of the page.
- Click Set password.
- You will be signed in and returned to the Help Center Home Page.
Displaying your My Requests
Whenever you go to the FYI Support page at https://support.fyi.app and Sign in, you can then click the drop-down next to the user icon and select My Activities.
The My activities page displays. Click on the subject link to view more details on each request.