Issue
After updating the Custom Fields for a job, the following error message is displayed in Practice Activity:
- FYI-2249: Error exporting job custom fields. Error attempting Custom Field Export: no XPM ID
Cause
FYI cannot locate the associated Client or Job in Xero Practice Manager to update the Custom Fields. There may have been an interruption with the Xero API that prevented the Client or Job from being synchronised.
Solution
- In Xero Practice Manager, confirm both the Client and the Job have been created. If not, to trigger a synchronisation you can update the client or job in FYI and save the changes.
- In FYI, locate the error in Practice Activity.
- Click the error to open the drawer.
- Click Resubmit.