Plan: Available: All plans
Users: Not Available: All users, User Group Permissions Available: FYI Admins
Practice Management Source: Available: All sources
Issue
When you try to add a user in FYI, the following message displays:
- "User with email [email address] already exists"
Cause
The email address is already recorded in the Email or Email Alias field of an active or inactive user in FYI.
Solution
Locate the existing user and check their account status. If the account is active, the user can sign in using that account. If the account is inactive, the account will need to be reactivated before the user can access FYI.
You can manage active and inactive users from the Users list.
- Select Settings, then Practice settings, then General.
- Select the User tab. The Users list displays active users by default.
- Select Unhide inactive users to display inactive users in the list.
- Locate the user with the email address shown in the error message. Select a user to open the User Profile drawer and check both the Email and Email Alias fields.
- If the matching account is inactive and the user requires access to FYI, enable Active.
If you can't locate a user with the email address shown in the message, contact FYI Support for assistance.