Plan: Available: All plans
Users: Not Available: All users, User Group Permissions Available: FYI Admins
Practice Management Source: Available: All sources
Issue
When I try to add a user in FYI, the message "User with email [email address] already exists" displays.
Cause
The user already exists in FYI but has been made inactive. By default, inactive users aren't displayed in the Users list.
Solution
Display the inactive users in the Users list, then edit the relevant user and make it active. Refer also to Managing Users.
- From FYI, click Settings in the top right-hand corner.
- Select Practice settings from the drop-down, then select General.
- Go to the User tab. The Users list displays active users by default.
- Click Unhide inactive users to display inactive users in the list.
- Select the relevant user to open the User Profile drawer.
- Switch the Active option to "On".