When using an Email Signature, why does the image for our logo not download and display when I open the email in Outlook?

Issue
We have an Email Signature that includes an image for our logo. When I send the email to Draft in Outlook, the image does not show. It displays as the following "no image" icon.

1502_No_image_icon.gif

I do see the image when I open the email in Outlook online.

Cause
This is due to the settings in your Outlook.

Solution
Change the download pictures setting in your Outlook:

  1. In your Outlook, click the File menu.
  2. Click Options.
  3. Click Trust Center
  4. In Microsoft Outlook Trust Center, click the Trust Center Settings button.
  5. In Automatic Download 
  6. Remove the checkmark for the option Don't download pictures automatically in standard HTML email messages.

 

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