Plan: Not Available: Intermediate Available: Pro or Elite
Users: Not Available: All users Available: FYI Admins or User Group permissions
Practice Management Source: Available: All sources
Support has now ended for Legacy Collaborate.
To upgrade to New Collaborate, refer to Upgrading to New Collaborate.
Issue
The practice has set up Collaborate, however, when any user attempts to send via Collaborate the following error displays:
"Error creating document. FYI could not connect with OneDrive, please log out of FYI and try again".
Cause
The user admin assigned to the OneDrive Admin Account is currently inactive.
Solution
Have the admin user of your OneDrive login to the FYI web application to re-grant OneDrive access. Refer to OneDrive Admin Account and Link your Practice's OneDrive Admin Account.
Once access has been granted, check you can create documents again.