How can I log in to multiple FYI accounts?

By default, the FYI web application does not allow more than one user to be logged in on the same browser at the same time. The reason behind this is that only one user can be logged in on the same browser session.

Due to certain use-cases or workflow differences of several Practices, you can create a Google Chrome profile so that multiple FYI user accounts can be used to log in to FYI on the same computer.

For information on how to create a Chrome profile, refer to the Google help article Share Chrome with others.

Switch to another person or profile in Chrome

  1. On your computer, open Chrome.
  2. At the top right, click Profile Profile.
  3. Choose the person or profile you want to switch to.

Logging In to FYI

Once you have set up more than one Chrome Profile, you will now be able to launch two instances of Google Chrome. Log in to each FYI User account using one of the Google Chrome instances for each.

Additional Information

Users outside your practice will log into their computer as per usual and use multiple browser profiles as required.

The FYI Add-in for Outlook Desktop will only work for the user's primary email address if using New Outlook. The FYI Add-in works with Classic Outlook.

For Desktop Microsoft Word and Excel, users can work in the desktop editions, however they will need to select the correct Microsoft Profile to ensure the filing and saving works correctly. Alternatively, users can work from Online Microsoft Word and Excel for their work within their separate browser profiles. 

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