Plan: Available: All plans
Users: Available: All users
Practice Management Source: Available: All sources
FYI provides various resources to users, including an AI-powered Support Assistant, email support, and access to a comprehensive knowledge base. This support is included in monthly pricing at no extra cost.
For any particularly complicated issue, we will initiate an outbound call.
Support Assistant
The FYI platform offers easy access to the Support Assistant, FYI's AI-powered guide to getting quick answers and troubleshooting issues quickly. Built directly into the platform and trained on our Help Centre, it delivers fast, expert help whenever needed. Refer to Using the Support Assistant.
To access the Support Assistant, click the Help icon (the question mark in the top right-hand corner of the FYI menu) and select Support Assistant.
When extra support is needed, users can send a request to the support team by clicking the Create Support Request button at the bottom of the screen.
Refer to Sending a Support Request.
Email Support
Our support team is available during AEST business hours for Australian and New Zealand clients, and during GMT business hours for UK clients. Simply email support@fyi.app and we will be happy to help.
FYI Help Centre
The FYI Help Centre is a comprehensive knowledge base designed to assist you on your FYI journey, and to to help you use the app to its full potential. The Help Centre includes a self-guided learning library, detailed help articles, learning resources and release notes.
Visit FYI Help - Getting Started to access everything you need to know when starting your FYI journey. Refer to the section Getting Started.
You can also access our growing library of masterclasses, training webinars and resources. Refer to the section Learning Resources.
FYI Community
Join the FYI User Community Facebook group to get news and updates on product releases. Click the link below to access the community:
https://www.facebook.com/groups/FYIUserCommunity
FYI Masterclasses, Workshops and Webinars
FYI users also receive invitations to our Masterclasses, Workshops and Webinars. These are live webinars hosted by the Client Success Team covering a range of topics to ensure practices are utilising FYI’s full feature set for maximum return-on-investment.