Why do I have to manually log in each time when opening Office desktop Word or Excel?

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Issue

When you open a Word or Excel document from FYI using a Microsoft 365 desktop app, you have to log in each time.

Cause

This issue can occur when the local computer has multiple Windows login credentials configured, preventing a single user from remaining signed in.

Solution

  1. Remove all of the Windows credentials. Follow the Microsoft guidance for removing Windows credentials.
  2. When prompted to sign in again, choose the option to remember the user account. This prevents the sign-in window from appearing each time.
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