Error "Cannot access Xero organisation" in Practice Activity

Issue

When trying to export an invoice, the export fails and Practice Activity displays the following error:

• Error exporting invoice - Cannot access Xero organisation (name)

Cause

This can be caused by an expired connection to Xero. If FYI is unable to find a user account active in Xero, data is unable to be synchronised.

Resolution

You will need to reconnect to Xero using an active user account. Refer to Connecting Xero Ledger.