Error "Xero Ledger connection for (user) failed due to Authorisation, please reconnect" displayed in Practice Activity

Issue

I am unable to synchronise with Xero Ledger, and Practice Activity is displaying the following error:

• Xero Ledger connection for (user) failed due to Authorisation, please reconnect

Cause

The integration with Xero Ledger has been disconnected, or the Microsoft 365 connection has been removed/expired.

Solution

To resolve the issue, you will need to do the following:

1. In FYI, navigate to Automation - Apps - Xero Ledger.
   
   
2. If required, reconnect the Xero Ledger. For detailed step-by-step instructions refer to Connecting Xero Ledger.
   
   
3. For practices on Elite ensure the Practice Ledger toggle is switched to Yes.