Plan: Not Available: Intermediate, Pro Available: Elite
Users: Not Available: All users Available: FYI Admins or User Group permissions
Practice Management Source: Not Available: Xero Practice Manager, APS, Iris, MYOB AE & AO, CCH, MYOB Practice Management (formerly GreatSoft) Available: FYI
Issue
When an invoice has been created, but hasn't synced to Xero, the following error is displayed in Practice Activity:
- FYI-2321 "The Job Template assigned to the job has been deleted. Update the job to select a new Job Template, then resubmit the invoice."
Cause
The Job Template associated with the Job that raised the Invoice, has been deleted.
Job Templates are responsible for the Chart of Accounts selected when costs are synchronised to Xero. Without a Job Template, an account is not defined, and the invoice will not be synchronised.
Solution
To resolve the issue:
- Update the Job to select a Job Template.
- Resubmit the invoice using Practice Activity.