Error FYI-2157 "User cannot be saved due to an invalid email address"

Issue

When trying to create a new user, the following error message is displayed:

  • User cannot be saved due to an invalid email address.

Cause

The user's email address has an invalid format, for example:

  • There is a space in the email address
  • There is an invalid character
  • The format does not match the standard format with the @ symbol e.g. youremail@domain.com.

Solution

Update the email address to the correct format and retry saving the user. Refer to Managing Users

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