Error "Skipped jobs older than 24 months due to low Xero request quota"

Issue

When synchronising jobs with Xero Practice Manager, the sync doesn't complete and an alert is added to Practice Activity:

  • Skipped jobs older than 24 months due to low Xero request quota

Cause

Xero uses rate-limiting, meaning there is a set amount of requests that can be made each day to synchronise data between FYI and Xero Practice Manager.

When synchronising jobs older than 24 months, FYI uses a request to check the status of the job to confirm if it has been deleted or there has been a change to the Job State. If there is only a small number of remaining requests available, FYI will cancel the synchronisation to reserve those requests for higher priority requests.

Solution

When more requests become available you can prompt a manual synchronisation, or alternatively, wait for the next overnight synchronisation.

Refer to Running a Manual Sync with Xero Practice Manager and Additional Notes on Syncing.

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