Plan: Available: All plans
Users: Available: All users
Practice Management Source: Not Available: MYOB AE & AO, FYI, APS, IRIS, CCH, MYOB Practice Management (formerly GreatSoft) Available: Xero Practice Manager
Issue
After performing a Client Bulk Update, the following error appears in Practice Activity:
- [Code] Error exporting existing XPM client - Email must be in a valid format.
An error will display for each affected client.
Cause
During the synchronisation, an attempt was made to synchronise a client with an invalid email address. FYI has introduced validation to prevent invalid email addresses from being created in the future, however, some clients with invalid email addresses may still exist in the practice's database.
Solution
Using your practice management software, for example, Xero Practice Manager, update the client's email address to a valid email address format and synchronise the changes to FYI. You should now be able to process a Client Bulk Update successfully.