Error "Unable to update cabinet folders, please check the OneDrive Admin or Group Name is configured and try again"

Plan: Available: All plans 

Users: Not Available: All users, User Group Permissions Available: FYI Admins

Practice Management Source: Available: All sources

Issue

When you select a new OneDrive admin account, the following error is displayed:

  • "Unable to update cabinet folders, please check the OneDrive Admin or Group Name is configured and try again"

Cause

The selected user has either never logged in to FYI or hasn't logged in for an extended period.

Solution

  1. Ask the affected user to log in to FYI.
  2. Return to the OneDrive app settings and select the user again.
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