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Users: Available: All users
Practice Management Source: Available: All sources
Issue
When you try to log in, FYI displays the following message:
- "This user is currently marked as Inactive. Contact your FYI Administrator to activate the account."
This error prevents the user from logging in to FYI.
Cause
The user record exists in FYI but is currently inactive. Inactive users cannot log in to FYI.
This commonly occurs when a user has been previously deactivated, or when a new user has been added but not yet activated.
Solution
An FYI Admin must reactivate the user account.
If you are not an FYI Admin, contact the person in your practice who manages user access in FYI.
If you are an FYI Admin, follow the steps below to restore the user.
Reactivating an inactive user increases the number of licences in your system.
- Select Settings.
- Select Practice settings from the menu, then select General.
- Select the User tab.
- Select Unhide inactive users.
- Select the user's name to open the User Profile drawer.
- Enable Active.
Once the user has been reactivated, they will be able to log in to FYI immediately.