Error "Unable to process template or signature, Merge Field formatting invalid" when sending emails

Issue

When trying to send an email I encounter the following error, and my email is marked as a draft:

  • Unable to process template or signature, Merge Field formatting invalid

Cause

This issue can be caused by the following:

  • There is an issue with a Merge Field in the email template or the signature. The data cannot be inserted into the email correctly before being sent.

  • Content has been copy/pasted into FYI and refers to a font that's not available in FYI.

Solution

You will need to review the Email Template or Signature to identify and rectify the issue.

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